Terms of Service · Anamnesix

1. Who these terms are between

These terms are a contract between you, the doctor using Anamnesix, and Lava Labs SRL, a company registered in Romania.

Registration number: [TODO: company registration number and fiscal code]
Registered office: [TODO: registered office address]
Contact: [TODO: support email]

By using the app you accept these terms. When you create an account, you confirm acceptance of the version shown at the top of this document by switching on the acceptance control on the sign-in screen. The app records the version you accepted and the time.

2. Who may use the app

Anamnesix is intended for licensed medical professionals as a personal notebook about the patients they treat, wherever they see them. It is used by one doctor on one phone; it is not a clinic system and has no sharing feature. By using the app you confirm that you hold the right to practise in your jurisdiction and that you are at least 18 years old. The app is not intended for patients or for the general public.

3. What the app does

Anamnesix keeps patient files on your phone: patient details, consultation notes, laboratory results, scanned documents, medication, reminders and voice memos. All data is encrypted on the phone and protected by a PIN you choose and, optionally, by fingerprint or face recognition.

Signed-in users can dictate voice memos, which are transcribed by a transcription provider in the European Union on your behalf. Premium adds an encrypted cloud backup and more dictation time. Details are in the Privacy Policy and the Data Processing Agreement.

4. Free tier, Premium and trial

Free: no account is needed. You can keep up to 10 patient files on the phone. Signing in with an email address unlocks a monthly allowance of dictation time.
Premium: a monthly subscription that lifts the patient limit, adds 30 hours of dictation per month and encrypted cloud backup. The price is shown in the app and in the store before you subscribe and is currently 39.99 RON per month. Prices may differ by store and may change with notice through the store.
Trial: new Premium subscribers get 14 days free. If you do not cancel before the trial ends, the subscription starts and the store charges you.
Top-ups: consumable packs of 10 dictation hours can be bought when the monthly allowance is used. Top-up credits do not expire and are used only after the monthly allowance.

Subscriptions are sold and billed by Apple App Store or Google Play under their terms. Cancellation, refunds and payment methods are handled in the store, not in the app. Deleting your account in the app does not cancel a store subscription.

5. Your account

Sign-in uses your email address and a single-use code; there is no password. You are responsible for keeping access to your email address secure. Accounts from disposable email services are refused. One account can upload cloud data from one phone at a time.

6. Your responsibilities as controller

You are the controller of your patients' personal data. Lava Labs SRL acts as your processor under the Data Processing Agreement. In particular, you remain responsible for:

informing your patients about the processing, for which you may use the patient notice template we provide;
obtaining a patient's agreement before recording their voice;
complying with the retention periods for medical records that apply to your practice, and keeping any records the law requires you to keep outside the app;
reporting duties towards health authorities and insurers, which the app does not perform;
the accuracy and completeness of what you enter;
keeping your PIN, your phone and your recovery code secure.

7. Deletion is permanent

Deleting a patient, a note, a document, a memo or your whole account is immediate and permanent. There is no recycle bin and no undo. Deleting a patient also removes their data from your cloud backup. Read every confirmation dialog before confirming.

8. Recovery code and data loss

Your patient files are encrypted with keys that exist only on your phone. If you forget your PIN and have no biometric unlock, the data on the phone cannot be recovered by anyone, including us.

With Premium, you can restore your files on a new phone only with your 24-character recovery code. The code is generated on your phone and is never sent to us. If you lose the phone and the code, the cloud backup cannot be opened by anyone, including us. Keep the code in a safe place separate from the phone.

9. No export in the current version

The current version of the app does not offer a data export or printing feature. If you need to hand records to a patient, to another doctor or to an authority, you must transcribe or photograph them yourself. Do not rely on the app as your only copy of records you are legally required to retain.

10. Availability and changes

We aim to keep the sign-in, dictation and cloud services available, but we do not guarantee uninterrupted availability. The app works offline for everything that does not need the account. We may change, add or remove features, and we may discontinue the service with at least 90 days' notice, during which you can download your cloud data to your phone.

11. Not a medical device, no clinical advice

Anamnesix is a documentation tool. It does not diagnose, treat, recommend treatments or doses, or interpret results. The drug catalogue is reference information from public sources and may be incomplete or out of date. Transcripts are produced automatically and may contain errors; review them before relying on them. All clinical decisions are yours.

12. Acceptable use

You must not use the app to store data you are not entitled to process, attempt to access other users' data, reverse engineer the service, circumvent limits or use the dictation service for content unrelated to your practice. We may suspend an account that repeatedly exceeds its limits or abuses the service, after warning you where possible.

13. Intellectual property

The app, its design and its content are owned by Lava Labs SRL or its licensors. You receive a personal, non-transferable licence to use the app for your practice. Your patient data remains yours.

14. Liability

To the extent permitted by law, our liability for any loss arising from these terms or from use of the app is limited to the amount you paid us in the 12 months before the event giving rise to the claim. We are not liable for loss of data caused by a lost or damaged phone, a forgotten PIN, a lost recovery code, deletion you confirmed, or failure to keep records you are legally required to keep outside the app. Nothing in these terms excludes liability that cannot be excluded by law, including liability for gross negligence or intentional misconduct.

15. Termination

You may stop using the app at any time and delete your account in Settings. We may terminate your account with notice if you breach these terms or if we discontinue the service. When your account is deleted, your email, subscription record and everything stored in the cloud are deleted for good. Patient files on your phone stay on the phone.

16. Governing law and disputes

These terms are governed by Romanian law. Disputes are subject to the competent courts in Romania. If you are treated as a consumer under applicable law, you keep the protections that law gives you, including the right to use alternative dispute resolution.

17. Changes to these terms

We may update these terms. The version date at the top changes and the new text is published in the app and on our website. For changes that affect your rights or the Data Processing Agreement we give at least 30 days' notice by email or in the app. If you continue to use the app after that date, you accept the new terms. If you do not agree, stop using the app and delete your account.